Our Organization

Our Mission

At Novant Health Credentialing & Medical Staff Operations (CMSO), our mission is to be an innovative and valued partner known for excellence in credentialing and medical staff operations. We are dedicated to creating a smooth, efficient credentialing experience for all practitioners seeking to practice at Novant Health facilities.

Our Commitment to Excellence

The CMSO team works diligently to ensure that practitioners are appropriately qualified to work within our organization. We adhere to rigorous credentialing standards and best practices designed to safeguard patient safety and uphold quality measures for the organization and the communities we serve. Our team consistently monitors and enhances credentialing processes to support practitioner and organizational satisfaction.

Whether you are new to Novant Health or an existing provider, we look forward to aligning the remarkable care you deliver with an efficient and exceptional credentialing experience.

Existing providers

If you are currently a Novant Health provider, CMSO is here to assist you with obtaining and renewing credentials for Novant Health hospitals and surgical centers. Our team is committed to ensuring a seamless credentialing process so you can focus on providing exceptional care.

Credentialing Standards and Processes

CMSO's credentialing processes are guided by nationally recognized standards and third-party organizations to promote excellence and patient safety. Our credentialing approach includes:

  • Primary-source verification of professional education and training
  • Review of hospital and clinic affiliations
  • Evaluation of professional peer references and clinical competency
  • Full background checks and disciplinary history reviews
  • Verification of state licenses, DEA registrations, and other certifications
  • Review of malpractice claims history
  • National Practitioner Databank queries
  • Ongoing monitoring for sanctions or disciplinary actions

Accreditations and Standards

Our credentialing practices are guided by rigorous industry standards and respected accrediting bodies, including:

  • The Joint Commission
    • An independent, not-for-profit organization that evaluates healthcare organizations to ensure quality and patient safety. The Joint Commission is a recognized global leader in healthcare accreditation.
  • Accreditation Association Ambulatory Health Care (AAAHC)
    • AAAHC accredits a variety of outpatient settings, including ambulatory surgery centers, office-based surgery facilities, endoscopy centers, and more.
  • Det Norske Veritas (DNV)
    • DNV provides hospital accreditation programs that assess the quality of patient care and uphold standards aligned with the Centers for Medicare and Medicaid Services.

 

If you have questions about our credentialing processes or need support, the CMSO team is here to assist. We remain dedicated to ensuring a smooth, efficient process that supports the highest standards of care.